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AfterCGI Custom Windows & Doors in Greenacres: What to Know First
We install, replace, and service CGI custom windows and doors across Greenacres as an independent CGI service provider. Most custom CGI jobs in this area take one to two days on site once the fenestration arrives, and you’ll get a written line-item quote before any work begins. We are not affiliated with or authorized by CGI, which means we answer to you, not to a manufacturer’s program.
This page is for Greenacres homeowners who already own CGI products or are considering them and want straight answers about how they hold up here, what they cost to fix, and who in Palm Beach County actually knows how to work on them. Call (754) 339-0784 and you’ll get a live person.
How CGI Products Fail - and How We Fix Them
- Sentinel Series sliding door rollers bind after years of Greenacres humidity. The original roller assemblies on CGI’s Sentinel sliders use a nylon wheel that swells in sustained moisture. Homeowners tell us the door worked fine for eight years, then started dragging in July. We replace the entire roller cartridge with stainless and sealed bearings, not just the wheel, and re-shim the track so the door carries on the rollers instead of scraping the sill.
- Estate Collection and Targa Series casement windows lose their seal at the glazing bead. The butyl tape CGI used on earlier production runs cures brittle in direct south and west exposure. The symptom is a window that fogs at the corners first, not the center. We pull the sash, scrape the old tape completely, and re-bed with a marine-grade sealant rated for our UV index. Half-measures here just move the fog to another corner.
- Custom radius and geometric units in the Estate line develop stress cracks at the narrowest point of the frame. We see this on half-rounds and eyebrow windows where the original install left the rough opening tight in one corner. The glass is not defective; the frame is fighting the opening. We re-set the unit with proper clearance and shims, then replace the insulated glass unit through CGI’s glass network when warranty applies, or with a matching low-E laminate when it doesn’t.
- Sculpted Series in-swing French doors sag at the hinge side within five to seven years. The door slab is heavy, and the original hinge screws are often too short for the jamb depth. The door starts catching on the latch side, especially after a rainy season. We pull the slab, install longer fasteners into the framing, and reset the reveal so the door clears the jamb with even margins all around.
- Impact glass in older CGI custom windows shows interior condensation between panes. Greenacres homeowners often mistake this for a frame problem. It’s a failed insulated glass seal, and on CGI impact units, the fix is an IG replacement that preserves the original frame and lamination rating, not a whole new window. We measure the exact glass pack thickness, order the replacement, and set it without disturbing the existing anchor system.
Our CGI Custom Windows & Doors Process
This is how a CGI job runs with us, from the first call to the last swipe of a rag.
- 1
Call and schedule. A live person answers at (754) 339-0784. We set a time, and a background-checked technician shows up in a uniformed truck.
- 2
On-site diagnostic. We measure the opening twice, check the glass pack, the frame condition, the operating hardware, and the reveal. We’re looking for what the last installer missed.
- 3
Written quote with options. If OEM parts make sense under warranty, that’s what we quote. If warranty is expired and a quality aftermarket part does the same job for less, we show you both on paper side by side.
- 4
Parts and scheduling. We order CGI glass through the proper channels when applicable, or source aftermarket hardware from suppliers we’ve used for years. We register both warranty layers in writing before we roll.
- 5
Install and verify. We set the unit, check square and plumb, cycle every sash and door, and test the seals. If the pane is not true, the job is not done.
- 6
Cleanup and the Done Right Promise. We remove old hardware and packaging, leave the opening sealed, and stand behind the work for 90 days with no paperwork fights.
What CGI Custom Windows & Doors Costs in Greenacres
Here are honest ranges for the CGI work we see most often in Greenacres.
- Insulated glass replacement for a CGI custom picture window: $350-$750 per sash, depending on size and laminate rating.
- Full hardware rebuild on a CGI Sentinel sliding door (rollers, track, latch, weatherstripping): $400-$900.
- Single geometric window re-set with new glazing and sealant: $500-$1,200, less if the frame is sound and it’s purely a seal repair.
- Complete custom CGI casement window replacement, including new frame and sash: $1,200-$2,800 per unit. Impact-rated glass and custom shapes push to the higher end.
What moves the price is the glass pack: laminated impact glass costs more than standard low-E, and custom radius or odd-size units add fabrication time. Age matters too. An Estate Series window from the early 2000s often has hardware that’s no longer in production, so we budget for a full hardware swap, not just a part. We never give a number over the phone without seeing the opening. Call (754) 339-0784 and we’ll come measure. The estimate is free.
Why Greenacres Homeowners Call TruePane Windows & Doors for CGI Work
We’ve been in this community since 2008 through a heritage of craft that started with our founder, Dale Kessler, learning the trade from his father. Dale grew up off Jog Road in Greenacres and spent enough humid summers here to understand exactly why the right window seal is not optional. The work he’s best known for is impact-rated installations that pass inspection the first time, not after a callback.
Every CGI job gets the Done Right Promise and The Keystone Standard: both manufacturer warranty layers registered in writing, durations stated, before the truck leaves the driveway. If you need a multi-brand house addressed, we’re also an authorized installer for, and PGT, so we can quote your CGI slider alongside a PGT alternative on the same sheet of paper and let you compare without pressure. We’ll be there when we say, and we stand behind it.
FAQs
No. An independent service provider doing warranty-eligible glass replacement through CGI’s proper channels keeps your original manufacturer warranty intact. We handle the documentation and registration in writing on your behalf, so there’s no gray area if a claim comes up later. Call (754) 339-0784 and we’ll walk you through what your specific CGI warranty covers.
Yes. We work with CGI’s current glass and frame profiles, plus aftermarket suppliers who replicate older designs, so a replacement unit matches the neighboring windows in profile depth, grid pattern, and finish. If you own a custom shape from an older CGI series, we’ll measure it and tell you honestly whether it’s a clean match or a close one before you spend a dollar.
Common CGI hardware like Sentinel rollers and casement operators is typically in hand within three to seven business days. Custom glass packs run two to four weeks because they’re fabricated to your exact dimensions and lamination spec. We’ll tell you the lead time when we quote, and we don’t leave an opening unsealed while you wait. Call (754) 339-0784 for a specific timeline on your part.
If the frame is sound and the issue is a seal, hardware, or an operating mechanism, repair is almost always the better call, and it preserves your original impact rating. Replacement makes sense when the frame has rot, the window is over 20 years old and already has multiple service calls on it, or you’re changing the opening size. We’ll show you both numbers on paper and let you decide.
When the job requires a permit under Palm Beach County or City of Greenacres code, we pull it, schedule the inspection, and stay through sign-off. Impact-rated installations especially, since the product approval depends on the installation method matching the engineering. If we touch it, it passes the first time.
If you own CGI windows or doors in Greenacres and you want a straight answer from someone who has been setting frames here for going on two decades, call (754) 339-0784. We’ll come out, measure, and give you a free written estimate with no surprises and no second appointment left hanging. As Dale Kessler puts it: “If it is not right in the opening, it will not be right in ten years.”
Written by Dale Kessler, Owner, TruePane Windows & Doors at TruePane Windows & Doors, serving Greenacres and nearby areas.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.